Shipping costs and terms

Gen de Oliva sends the orders to its customers through different transport companies of recognized prestige.

Peninsular Spain

 

The delivery date at the customer’s address (first attempt) is 2 to 3 working days for orders with delivery in the Peninsula. Orders placed on Saturday and Sunday will be shipped the following Monday. Orders placed in the afternoon (from 12 noon) will leave our warehouse the next day. The shipping costs are free in orders of two or more boxes (same or combined). For orders of a box will apply a fixed shipping cost of 6 euros.

Balearic Islands

 

The delivery date at the client’s address (first attempt) is 3 to 5 working days in the case of orders delivered to Balearic Islands. Orders placed in the afternoon (from 12 noon) will leave our warehouse the next day. The shipping costs are specified in the following table:

  • 1 box €21,50
  • 2 boxes €35,60
  • 3 boxes €49,75
  • 4 boxes €63,90
Canary Islands

 

Due to their special tax regime, the territories corresponding to the Canary Islands are considered to be non-Community territories. Therefore, purchases made by residents of these territories are exempt from VAT (all customs clearance costs and import taxes are not included in the price of the item, these costs will be known with precision prior to the completion Of the payment once it has been redirected to the platform ClickCanarias. For the sales destined in these provinces, the platform ClickCanarias will be used and will be governed by its conditions.To see conditions in https://clickcanarias.net/web/terminos-condiciones

Europe

 

The delivery date at the customer’s address (first attempt) is 3 to 5 working days for orders delivered in Portugal and 4 to 6 days in France, Germany, UK, Belgium, Italy, Luxembourg and the Netherlands. Orders placed on Saturday and Sunday will be shipped the following Monday. Orders placed in the afternoon (from 12 noon) will leave our warehouse the next day. Shipping costs are specified in the following table:

Portugal

  • 1 box 10
  • 2 boxes 14
  • 3 boxes 20
  • 4 boxes 29

Irlend

  • 1box 52
  • 2 boxes 69
  • 3 boxes 89
  • 4 boxes 120

France, Germany, England, Wales, Scotland, Belgium, Italy, Luxemburg, Netherlands

  • 1 box 24
  • 2 boxes 37
  • 3 boxes 49
  • 4 boxes 69

It is up to the recipient to verify the products at the reception of them and to expose all qualifications and claims that may be justified. Deliveries are made during working hours, being valid the reception by any person who is in the customer’s home or, if appropriate, in charge of the entrance to the property (custodians, etc …).

If at the moment of delivery of the product at the indicated address, the customer is absent, the carrier will make a new attempt.

RETURNS

 

If when you receive your order is not satisfied, you have a period of 7 days, from the date of receipt, to exercise the right of return. Shipping costs, in case of return, will be borne by the customer. To make the return the product must be in perfect condition and in its original packaging. Once the oil box (s) has been received at our facilities and once its condition has been verified, the amount will be refunded by the same route in which the payment was made.

PAYMENT CONDITIONS

 

The products purchased through this portal, will be paid by the User on the Web, through credit / debit card, iupay !, Paypal and ClickCanarias.

For payments with credit or debit card, the charge will be made online, that is, in real time, through a secure payment gateway, once it has been verified that the data reported are correct.